Refund policy

No Standard Returns

All Threadletics products are made on-demand and custom. This means that each item is specially made for you or your club. Because we do not keep stock and all items are produced to order, we cannot accept returns or cancellations once the order has been placed.

Issues with Your Order

We fully stand behind the quality of our products. If something does go wrong, please contact us immediately at team@threadletics.com with your order number and clear photos of the issue. We will always resolve this in the form of a refund or a replacement shipment in the following cases:

• The product was received damaged

• There is a manufacturing or printing error

• You received the wrong item

• Your order was lost during shipping

What Is Not Covered

• Incorrectly chosen sizes or personalizations (name, number, color) entered by the customer

• Orders that are no longer wanted after delivery

Therefore, we always ask you to carefully review the size chart and instructions before placing your order.

How to Report an Issue

1. Send an email to team@threadletics.com within 7 days of receipt

2. Include your order number and photos of the issue

3. We will review your report and confirm whether you are eligible for a refund or reshipment

4. If approved, you will receive your refund within 10 business days, or we will send a new item free of charge

Contact

Do you have questions or doubts about your order or size choice? Feel free to contact us beforehand:

team@threadletics.com